Refunds are only valid for candle, diffuser, and bath & body products excluding jewellery. Cracked/chipped jars, uneven wicks, or damaged items during transit may be refunded within the first 30 days of delivery.
If you are not satisfied with the scent or the product, please refer to our Satisfaction Guarantee section.
The following are not qualified for a full refund: broken or wrong sized jewellery*, minor packaging scratches, box folds, lid scratches**, wax tunneling***
*Broken jewellery will be replaced at no cost. Please refer to our Jewellery Replacement Policy for more information.
**Scratched lids may be replaced upon request.
***Please visit our FAQ page for more information on how to fix wax tunneling.
To claim your refund, please contact our online customer service team with a photo of the product and your order number.
If you are not completely satisfied with your product purchase, you may return your unused item(s) at own cost, in their original packaging, within the first 30 days of delivery for a refund minus any delivery fee.
All return requests must be approved by our team before processing. Only new and unused products will be approved.
You may contact our online customer service team with a photo of unused item, your order number, and reason for return.
All of our products (including jewellery) are 100% inspected and checked during the time of manufacture and time of dispatch. In the unlikely event that your item is faulty or you receive an incorrect item(s), we are happy to replace the item(s) for you at no additional cost. Please contact us within 30 days from purchase date to report any faulty products and 60 days from purchase date to report any faulty jewellery.
We only replace your jewellery if the one you received is an order error or the jewellery is damaged. We DO NOT replace if you have selected the incorrect size or jewellery type or received a jewellery with the same design (our jewellery reveals are luck of the draw).
We ensure that all of the jewellery surprise that we place inside our products have undergone rigorous quality check for any manufacturing faults.
We highly recommend you inspect the jewellery surprise within 60 days from purchase date in case there are any issues/faults that might arise. Manufacturing defects/faults are covered with our 60 Day Jewellery Guarantee.
Jewellery and semi-precious stone items are delicate and should be handled with utmost care. Semi-precious stones breaking from mishandling is not considered a fault (i.e. dropping or bumping against hard surfaces, rings getting bent due to external force) and won't be covered with our guarantee if it has passed 60 days from purchase period. Items will not be replaced if tarnishing of the plating occurs as this is due to general wear and tear and exposure to perfumes, moisturisers and heat from the body over a certain period of time.
For any jewellery exchange requests, please contact our online customer service team who will be able to assist you.
You may cancel your order up till your order has been picked and processed for delivery. After this, your order is not able to be cancelled.
For any order cancellation requests, please contact our online customer service team who will be able to assist you.