All orders are processed and shipping from Adelaide, South Australia and we aim to dispatch your order within 1-3 business days. Additional delays may occur due to increased volume of orders and holiday periods. Rest assured we are working hard to get your orders dispatched in a timely manner.
Express Post delivery is not available to NZ.
All orders are typically processed within 1-3 business days, but may exceed this time during our busier seasons. Your delivery should arrive between 5-7 business days depending on your location. Regional areas can take up to more than 7 business days.
Note: Orders placed on Fridays, Saturday and Sunday will not be processes until Monday.
*Any incorrect information within your order will delay processing time
**To ensure efficient processing and delivery, it is possible that we might combine orders that were placed days apart by the same customer that is going to the same shipping address.
*** Once your order has been placed, unfortunately, you can’t make any changes once you’ve completed the checkout process, since we send your order information directly to our warehouse system for a speedy delivery. If you wish to replace or exchange your items, please refer to our Returns & Exchanges Policy Page
For International Orders ( Outside Australia )
All order are shipped from our Adelaide, Australia warehouse, if you are outside of Australia you may be susceptible to customs fees. Custom fees are vary depending on the country and will be charged upon reaching the destination country.
You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.
The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier, prior to delivery, will inform you of any additional duties if required. Please research your countries laws to determine how much you will pay.
If you refuse to pay the fees and the order is shipped back to Royal Essence, a shipping and handling fee will be deducted from your refund.